1. Privacy Policy

Last Updated: 13 August 2026

Welcome to Shree Ji Organic. We value your trust and are committed to protecting your personal information and providing a transparent shopping experience.

When you place an order on our website, we may collect information such as your name, mobile number, email address, billing address, shipping address and payment details required to process your order.

We use this information only for purposes such as:

• Processing and delivering your orders

• Contacting you regarding your order

• Providing customer support

• Improving our products and services

• Sending promotional communication where permitted

We do not sell or knowingly share your personal information with unrelated third parties. Your payment information is processed through secure payment providers.

By using our website, you agree to the collection and use of information as described in this policy.

2. Shipping Policy

We carefully pack every order before dispatch.

• Estimated delivery time: 10–12 working days from the date of order confirmation.

• Delivery time may vary depending on the delivery location, courier service, weather conditions, holidays or other circumstances beyond our control.

• Customers are requested to provide a correct and complete delivery address and contact number.

• Once an order has been dispatched, delivery is subject to the courier company's schedule.

• In case of an unexpected delivery delay, customers may contact our customer support team.

3. Return Policy

Due to the nature of our products, including edible oils, ghee, spices and other food/herbal products, we generally do not accept returns once an order has been delivered.

Please check your order carefully at the time of delivery.

If you receive:

• A wrong product

• A damaged product

• A product damaged during transit

please contact us as soon as possible with clear photographs/videos of the package and product.

Any approved replacement or resolution will be handled at the sole discretion of Shree Ji Organic and in accordance with applicable laws.

4. Refund Policy

Orders are generally non-refundable and non-returnable once successfully delivered.

Refunds will not normally be provided for:

• Change of mind

• Incorrect product selection

• Personal preference

• Failure to accept delivery

• Incorrect address or contact information provided by the customer

If a product is received damaged, defective or incorrect, please contact us promptly. After verification, we may provide an appropriate resolution, which may include replacement or refund, where applicable.

Nothing in this policy limits any rights that cannot legally be excluded under applicable consumer laws.

5. Order Cancellation

Once an order has been processed or dispatched, cancellation may not be possible.

If you wish to cancel an order, please contact us as soon as possible after placing the order. Cancellation requests will be considered depending on the order status.

6. Product Quality

Shree Ji Organic takes reasonable care to ensure that products are properly packed and dispatched. Natural products such as ghee, oils, spices and herbs may sometimes show natural variations in colour, aroma or texture. Such variations do not necessarily indicate a quality issue.

7. Policy Changes

Shree Ji Organic reserves the right to update or modify this Privacy, Shipping, Return & Refund Policy whenever required. Any changes will be published on this page.

8. Contact Us

For questions regarding orders, shipping, returns, refunds or privacy, please contact Shree Ji Organic through the contact details provided on our website.

Shree Ji Organic
Pure • Natural • Traditional
From Our Home to Your Kitchen